Technical Info and Requirements
Why does Sumac prompt me to log in again while I'm working?
Sometimes Sumac may ask you to log in again, even if your computer has not gone to sleep. This is expected behaviour. You may see the following message: It seems that your computer awoke from sleep mode. Click OK to log in and make services ...
Silent Partner Software - Response to Log4Shell exploit in Java (December 2021)
Our Product and Development teams have reviewed the Log4Shell exploit in Java (a logging tool used in many Java-based applications) that was disclosed on December 9, 2021. Currently, Silent Partner Software is not aware of any impact to the security ...
How to use Splashtop to share screens with the Sumac Support team
Everyone at Societ respects the confidentiality of our clients and their data. We do not want to accidentally see information we should not see. Before allowing Support access to your computer, it is important to remember that anything on your ...
Sumac cannot connect to my Cloud database. How do I fix this?
If Sumac cannot connect to your cloud database, use the built-in troubleshooter by clicking "Diagnose" when prompted. Sumac will open a troubleshooting tool with two tests: "Check Server" and "Connect." "Check Server" tests if your computer can ...
Where does my data reside?
When your data is hosted with Sumac, it is stored on our cloud servers, which are hosted on Amazon Web Services (AWS). These AWS servers are located in Canada. For more information about AWS services in Canada, you can visit this page on the AWS ...
Sumac and Anti-virus Software
Antivirus software detects, prevents, and removes viruses and other malware from your computer. It scans data—web pages, files, software, and applications—traveling over the internet to your device. It searches for known threats and monitors program ...
Sumac says someone else is editing a record, but no one is. How can I edit the record?
When you edit certain types of records (e.g. contacts, programs, ticket orders), Sumac locks the record so that only one person can edit it at once. If, while the record is still being edited, Sumac is terminated or the computer crashes, the record ...
Why am I being asked to re-enter my password?
If you have access to Payments in Sumac, you may be asked to re-enter your password when opening or viewing payment information. This can happen even if you are already logged in to your database. Why does this happen? Payment information is ...
How do I back up my database?
Remember that when your database is hosted by the Societ team, we back up your database every day. If you ever need a copy of this backup, give us a call or email support@sumac.com! All versions of Sumac have a Backup Database tool which will save ...
Is Sumac PIPEDA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the PIPEDA or PHIPA standards. Details The basic things that Sumac does to comply with PIPEDA/PHIPA are: a. require ...
Is Sumac HIPAA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the HIPAA standard. Details The basic things that Sumac does to comply with HIPAA are: a. require passwords and user ...
Can Sumac hold special characters?
Special Character Support in Sumac Sumac stores all data using the UTF-8 (utf8mb4) character encoding, which means it supports a wide range of characters beyond standard English letters — including accented characters (é, ñ, ü), symbols (©, ™, →), ...
Does Sumac provide APIs?
Sumac does provide APIs for specific programs. For example, Sumac has an API defined for integrating with QuickBooks accounting software, and for MailChimp and Constant Contact for email marketing. Sumac also provides the ability to export data from ...
What computers or operating systems can Sumac work on?
Sumac Desktop Sumac is a desktop application compatible with all actively maintained versions of Windows and macOS. It can be installed from the Societ webpage found here. This information is provided as a guide only. The functionality of Sumac may ...
What privacy and security is in place for Sumac Cloud hosting?
We prioritize your data privacy and confidentiality. We never share your data with third parties, and all our staff adhere to strict confidentiality agreements. We ensure your data is secure. Sumac Cloud uses Amazon Web Services (AWS) servers that ...
Does Sumac have a backup of my database?
All Sumac licenses include a cloud-hosting service in which the Societ team stores and backs up your database for you every day! The Societ Team creates a backup of your database once a day. These backups are encrypted, and we retain daily data ...