Technical Info and Requirements
Silent Partner Software - Response to Log4Shell exploit in Java (December 2021)
Our Product and Development teams have reviewed the Log4Shell exploit in Java (a logging tool used in many Java-based applications) that was disclosed on December 9, 2021. Currently, Silent Partner Software is not aware of any impact to the security ...Can Sumac store files in the database?
Sumac provides two options for storing files: 1) Saving files into the database You can upload files right into Sumac so they are saved in the database. This means that regardless of the where the file was originally located - e.g. on your computer, ...How to use Splashtop to share screens with the Sumac Support team
Everyone at Silent Partner Software respects the confidentiality of our clients and their data. We do not want to accidentally see information we should not see. Before allowing Support access to your computer, it is important to remember that ...Sumac cannot connect to my Cloud database. How do I fix this?
If Sumac cannot connect to your cloud database, use the built-in troubleshooter by clicking "Diagnose" when prompted. Sumac will open a troubleshooting tool with two tests: "Check Server" and "Connect." "Check Server" tests if your computer can ...Where does my data reside?
When your data is hosted with Sumac, it is stored on our cloud servers, which are hosted on Amazon Web Services (AWS). These AWS servers are located in Canada. For more information about AWS services in Canada, you can visit this page on the AWS ...Sumac and Anti-virus Software
Antivirus software detects, prevents, and removes viruses and other malware from your computer. It scans data—web pages, files, software, and applications—traveling over the internet to your device. It searches for known threats and monitors program ...Troubleshooting Sumac Installer on Windows and Internet Explorer
Occasionally, when downloading Sumac through older versions of Windows, you may receive a "Please ensure you are connected to the internet and try again" error message. This occurs because older versions of Internet Explorer do not support the more ...Sumac says someone else is editing a record, but no one is. How can I edit the record?
When you edit certain types of records (e.g. contacts, programs, ticket orders), Sumac locks the record so that only one person can edit it at once. If, while the record is still being edited, Sumac is terminated or the computer crashes, the record ...Why does Sumac prompt me to re-enter my password when I am already logged into my database?
After 15 minutes of inactivity, Sumac users may be prompted to re-enter their password to continue using Sumac. This must occur to make your use of Sumac comply with PCI-DSS. PCI-DSS is the standard set of rules for protecting payment information. ...How do I back up my database?
Remember that when your database is hosted by the Societ team, we back up your database every day. If you ever need a copy of this backup, give us a call or email support@sumac.com! All versions of Sumac have a Backup Database tool which will save ...Is Sumac PIPEDA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the PIPEDA or PHIPA standards. Details The basic things that Sumac does to comply with PIPEDA/PHIPA are: a. require ...Is Sumac HIPAA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the HIPAA standard. Details The basic things that Sumac does to comply with HIPAA are: a. require passwords and user ...Can Sumac hold special characters?
Sumac can store all its data using Unicode (UTF-16 Basic Multilingual Plane). This means Sumac can store data in virtually every natural language. In addition to European alphabets, others like Arabic or Farsi, and even pictographic languages ...Does Sumac provide APIs?
Sumac does some some APIs for specific programs. For example, Sumac has an API defined for integrating with QuickBooks accounting software, and for MailChimp and Constant Contact for email marketing. Otherwise, no, Sumac does not provide any APIs. ...What computers or operating systems can Sumac work on?
Sumac is a desktop application compatible with all actively maintained versions of Windows, macOS, and select Linux distributions. It can be installed from the Societ webpage found here.How much space does Sumac take?
For Windows OS, you need a minimum of a 1GHz processor (2GHz preferred) and 1GB of RAM (2GB preferred). For MacOS X 10.5.2 and later, you need a minimum of a 64-bit 1GHz processor and 1GB of RAM (2GB preferred). MacOS X 10.6 and later, you need a ...Will Sumac work in a Windows Terminal Server Environment?
Yes, Sumac is fully compatible with a Windows TerminalWhat privacy and security is in place for Sumac Cloud hosting?
We prioritize your data privacy and confidentiality. We never share your data with third parties, and all our staff adhere to strict confidentiality agreements. We ensure your data is secure. Sumac Cloud uses Amazon Web Services (AWS) servers that ...Does Sumac have a backup of my database?
As of 2024, all Sumac licenses include a cloud-hosting service in which the Societ team stores and backs up your database for you every day! The Societ Team creates a backup of your database once a day. These backups are encrypted, and we retain ...Does Sumac time out when idle?
Sumac itself will not time out after a certain period of idle time. However, some areas of Sumac will time out and become locked after too long a period of idle, inactive time: administrative tools, and payment features. After 15 minutes of idle ...Why are special characters not saving in my database?
By default, the back end of your Sumac database holds characters in a certain way. The choice of language that Sumac chooses to record these characters is called “encoding”. Historically, Latin-1 encoding has been the best language to use for storing ...
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