Technical Info and Requirements
Silent Partner Software - Response to Log4Shell exploit in Java (December 2021)
Our Product and Development teams have reviewed the Log4Shell exploit in Java (a logging tool used in many Java-based applications) that was disclosed on December 9, 2021. Currently, Silent Partner Software is not aware of any impact to the security ...
Sumac Technical Specifications
This information is provided as a guide only. The functionality of Sumac may vary based on your system configuration. Some features of Sumac require additional system resources or network connectivity. Sumac Desktop System Specifications Display ...
How to use Splashtop to share screens with the Sumac Support team
Sometimes the our Support Team needs to connect to your screen to help address questions you have about Sumac. We use a tool called Splashtop to facilitate this. Everyone at Silent Partner respects the confidentiality of our clients and their data. ...
Troubleshooting Sumac Installation on a Mac
Sometimes, when downloading and installing Sumac on a Mac, you may see a message saying that Sumac is from an “unidentified developer.” This doesn’t mean that something is wrong with Sumac. Essentially, it just means that your Mac cannot recognize ...
Java Web Start Error
Sumac is a Java-based program. On occasion, some users have found that updating the Java on their computer resulted with the Java Web Start error shown below. This issue can be resolved by re-installing Sumac. Please go ...
Sumac cannot connect to my Cloud database. How do I fix this?
Sumac has a built-in troubleshooter to help diagnose connection issues. If you try to log in and receive the error message below, click "Diagnose." Sumac will open the troubleshooting tool to determine the cause of the connection issue. There are two ...
Can I access Sumac from outside the office?
Silent Partner Software offers Sumac Cloud hosting service. If you subscribe to Cloud hosting, your database resides in the Cloud on our server (hosted by Amazon Web Services). This allows you and your team to install Sumac on any computer with an ...
Where does my data reside?
If you are using our Sumac Cloud hosting service, your data resides on our cloud servers hosted on Amazon Web Services (AWS). Our AWS servers are in Canada, and you can visit this page on the AWS website to learn more about AWS services in Canada. If ...
Sumac and Anti-virus Software
Anti-virus software is a software utility that detects, prevents, and removes viruses, and other malware from a computer. Anti-virus software looks at data — web pages, files, software, applications — traveling over the Internet to your devices. It ...
Troubleshooting Sumac Installer on Windows and Internet Explorer
Occasionally, when downloading Sumac through older versions of Windows, you may receive a "Please ensure you are connected to the internet and try again" error message. This occurs because older versions of Internet Explorer do not support the more ...
When I run Sumac, it tells me it cannot connect to the database server… why?
This message means that for some reason Sumac is unable to establish a connection to the database server computer. Single-User Sumac (Trial, Bronze, Silver) If you are running a single-user version of Sumac, the data is on your computer, so this ...
How do I keep my server computer happy?
If your Sumac database resides on a server computer in your office, it's important to keep your server computer happy. Note: If you are a Sumac Cloud customer, your database resides on the Sumac Cloud servers, not a server computer in your office. ...
How do I back up my database?
Remember that if you are using our cloud hosting service, the Societ team backs up your database every day. If you need a copy of this backup, give us a call or email support@sumac.com! All versions of Sumac have a Backup Entire Database tool which ...
Is Sumac PIPEDA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the PIPEDA or PHIPA standards. Details The basic things that Sumac does to comply with PIPEDA/PHIPA are: a. require ...
Is Sumac HIPAA compliant?
General Sumac supports all the technical requirements that enable an organization to be in compliance with the requirements of the HIPAA standard. Details The basic things that Sumac does to comply with HIPAA are: a. require passwords and user ...
Can Sumac hold special characters?
Sumac can store all its data using Unicode (UTF-16 Basic Multilingual Plane). This means Sumac can store data in virtually every natural language. In addition to European alphabets, others like Arabic or Farsi, and even pictographic languages ...
Can we use Dropbox to store our database?
Dropbox won't work. Here is why: Dropbox provides, through a very controlled user interface, file storage. Sumac does not store its data on a file server. Instead, it stores the data in a database management system (DBMS). Some examples of DBMSs: ...
Can I use a USB key or a removable hard drive to store my Sumac database?
A USB key or any other type of removable hard drive won’t work. Here is why: A USB key/removable hard drive provides file storage. Sumac does not store its data on a file server. Instead, it stores the data in a database management system (DBMS). ...
Does Sumac provide APIs?
Sumac does have some APIs defined for specific programs. For example, Sumac has an API defined for integrating with QuickBooks accounting software, and for MailChimp and Constant Contact for email marketing. Otherwise, no, Sumac does not provide any ...
What is the backup process for my Sumac database?
When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. The Societ Team creates a backup of your database once a day. These backups are encrypted, and we retain daily data backups for 30 ...
How secure is the data? How is it encrypted?
Our Security, Privacy and Risk Management document (available here: http://sumac.com/support/) describes in detail how encryption is used to prevent unauthorized access to, or interception of data, in a Sumac database. In brief: 1. Access to a ...
What computers or operating systems can Sumac work on?
Sumac works well on all laptop or desktop computer, and works on all operating systems (Windows, Mac, or Linux).
How much space does Sumac take?
For Windows 8, 7 or Vista, you need a minimum of a 1GHz processor (2GHz preferred) and 1GB of RAM (2GB preferred). For MacOS X 10.5.2 and later, you need a minimum of a 64-bit 1GHz processor and 1GB of RAM (2GB preferred). MacOS X 10.6 and later, you ...
Will Sumac work in a Windows Terminal Server Environment?
Yes, this should work just fine.
What privacy and security is in place for Sumac Cloud?
At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling ...
Does Sumac have a backup of my database?
If you are using Sumac's cloud hosting service, yes, the Societ team backs up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact our team for assistance ...
Does Sumac time out when idle?
Regarding idle time application lock out, Sumac itself will not log out after a certain period of idle time. The only areas that lock are the administrative and payment areas, which require a password to open after 15 minutes of idle time. Beyond ...
Why are special characters not saving in my database?
By default, the back end of your Sumac database holds characters in a certain way. The choice of language that Sumac chooses to record these characters is called “encoding”. Historically, Latin-1 encoding has been the best language to use for storing ...