Where does my data reside?

Where does my data reside?

If you are using our Sumac Cloud hosting service, your data resides on our cloud servers hosted on Amazon Web Services (AWS). Our AWS servers are in Canada, and you can visit this page on the AWS website to learn more about AWS services in Canada.

If you are not using Sumac Cloud, and have opted to store your database locally, this means your data resides on a computer in your office. If you are licensed for a single-user version of Sumac (Bronze or Silver), the data resides in your computer, much like you would save word processing and spreadsheet documents on your computer. If you are licensed for a Sumac Gold or Sumac Platinum database, these are multi-user; the data resides on your server (typically your office server, or a desktop computer running database software). 


    Our products got an upgrade!



    Some screenshots and help videos have been made using older versions of our products. Though your version's colours and themes may appear different than what you see here, the instructions, links and advice in this article are still accurate and useful!


      • Related Articles

      • What privacy and security is in place for Sumac Cloud?

        At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling ...
      • What is the backup process for my Sumac database?

        When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. The Societ Team creates a backup of your database once a day. These backups are encrypted, and we retain daily data backups for 30 ...
      • Does Sumac have a backup of my database?

        If you are using Sumac's cloud hosting service, yes, the Societ team backs up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact our team for assistance ...
      • When I run Sumac, it tells me it cannot connect to the database server… why?

        This message means that for some reason Sumac is unable to establish a connection to the database server computer. Single-User Sumac (Trial, Bronze, Silver) If you are running a single-user version of Sumac, the data is on your computer, so this ...
      • How do I back up my database?

        Remember that if you are using our cloud hosting service, the Societ team backs up your database every day. If you need a copy of this backup, give us a call or email support@sumac.com! All versions of Sumac have a Backup Entire Database tool which ...
      Societ Academy

      Learn what you need to know, any time. Free!



      • High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
      • Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
      • A certificate of completion - you can request a certificate of completion for every session you attend.