Where does my data reside?
If you are using our Sumac Cloud hosting service, your data resides on our cloud servers hosted on Amazon Web Services (AWS). Our AWS servers are in Canada, and you can visit
this page on the AWS website to learn more about AWS services in Canada.
If you are not using Sumac Cloud, and have opted to store your database locally, this means your data resides on a computer in your office. If you are licensed for a single-user version of Sumac (Bronze or Silver), the data resides in your computer, much like you would save word processing and spreadsheet documents on your computer. If you are licensed for a Sumac Gold or Sumac Platinum database, these are multi-user; the data resides on your server (typically your office server, or a desktop computer running database software).
Related Articles
What privacy and security is in place for Sumac Cloud?
At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling ...
Does Sumac have a backup of my database?
If you are using the Sumac Cloud hosting service, yes. Since your team is using Sumac Cloud, we back up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact the Sumac ...
What is the backup and redundancy system for Sumac Cloud?
When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. We have developed the following policy for retaining client backups: Silent Partner Software takes a backup of your database every ...
When I run Sumac, it tells me it cannot connect to the database server… why?
This message means that for some reason Sumac is unable to establish a connection to the database server computer. Single-User Sumac (Trial, Bronze, Silver) If you are running a single-user version of Sumac, the data is on your computer, so this ...
How to connect to your cloud hosted database
Step 1: Install Sumac To install Sumac, follow the install instruction here on the Silent Partner Software website. Step 2: Find connection information This would have been sent to you in an email. You will need: Organization name OR Organization ID ...
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- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.