Sumac cannot connect to my Cloud database. How do I fix this?
If Sumac cannot connect to your cloud database, use the built-in troubleshooter by clicking "Diagnose" when prompted. Sumac will open a troubleshooting tool with two tests: "Check Server" and "Connect."
"Check Server" tests if your computer can connect to the specified Sumac server. Ensure your internet connection is active and the server name is correct.
"Connect" tests if Sumac can connect using port 3306. If it fails, check if port 3306 is blocked by your firewall or antivirus. Temporarily disable them to test and re-enable once configured.
If the issue persists, try logging into Sumac on another computer on the same network. This helps identify if the problem is with your computer or network. If both computers fail to connect, the network may be blocking the port. Contact your IT team or ISP for assistance.
If "Check Server" and "Connect" pass, verify your server configuration for typos. Open the configuration window, cross-check the details, and save any corrections. Close and restart Sumac, then try logging in again.
If the issue persists, for further assistance contact Sumac Support at support@sumac.com
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