What privacy and security is in place for Sumac Cloud?
At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling procedures.
We also understand the need to keep your data secure and take significant measures to ensure this. With Sumac Cloud, your database is hosted on Amazon Web Services (AWS), and your connection to our servers can be encrypted. Sumac is also PA-DSS compliant so that the application can securely process credit cards and handle sensitive payment information.
Finally, remember that your data is exactly that, your data. Sumac does not claim any right to it. If you decide to cancel Sumac at any time, you can get all of your data out.
Where does my data reside?
If you are using our Sumac Cloud hosting service, your data resides on our cloud servers hosted on Amazon Web Services (AWS). Our AWS servers are in Canada, and you can visit this page on the AWS website to learn more about AWS services in Canada. If ...
Does Sumac have a backup of my database?
If you are using the Sumac Cloud hosting service, yes. Since your team is using Sumac Cloud, we back up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact the Sumac ...
What is the backup and redundancy system for Sumac Cloud?
When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. We have developed the following policy for retaining client backups: Silent Partner Software takes a backup of your database every ...
How secure is the data? How is it encrypted?
Our Security, Privacy and Risk Management document (available here: http://sumac.com/support/) describes in detail how encryption is used to prevent unauthorized access to, or interception of data, in a Sumac database. In brief: 1. Access to a ...
How to connect to your cloud hosted database
Step 1: Install Sumac To install Sumac, follow the install instruction here on the Silent Partner Software website. Step 2: Find connection information This would have been sent to you in an email. You will need: Organization name OR Organization ID ...
Join the Partner Academy!
Our Partner Academy means that anyone can learn what they need to know, any time. Free! When you sign up for a Partner Academy session, you get:
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.