Does Sumac have a backup of my database?

Does Sumac have a backup of my database?

If you are using Sumac's cloud hosting service, yes, the Societ team backs up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact our team for assistance (support@sumac.com).


If you are not using our cloud hosting service, and instead, are hosting your database on your own office server, no. Your database is stored internally, so the Societ team has no ability to perform, maintain or store backups of your database. Clients who do not use the cloud hosting service should maintain their own data backups. We recommend backing up your database every day, or weekly, at a minimum.




    Our products got an upgrade!



    Some screenshots and help videos have been made using older versions of our products. Though your version's colours and themes may appear different than what you see here, the instructions, links and advice in this article are still accurate and useful!


      • Related Articles

      • What is the backup process for my Sumac database?

        When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. The Societ Team creates a backup of your database once a day. These backups are encrypted, and we retain daily data backups for 30 ...
      • How do I back up my database?

        Remember that if you are using our cloud hosting service, the Societ team backs up your database every day. If you need a copy of this backup, give us a call or email support@sumac.com! All versions of Sumac have a Backup Entire Database tool which ...
      • How to connect to your cloud hosted database

        Step 1: Install Sumac To install Sumac, follow the install instruction here on the Silent Partner Software website. Step 2: Find connection information This would have been sent to you in an email. You will need: Organization name OR Organization ID ...
      • What privacy and security is in place for Sumac Cloud?

        At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling ...
      • Can I access Sumac from outside the office?

        Silent Partner Software offers Sumac Cloud hosting service. If you subscribe to Cloud hosting, your database resides in the Cloud on our server (hosted by Amazon Web Services). This allows you and your team to install Sumac on any computer with an ...
      Societ Academy

      Learn what you need to know, any time. Free!
      ‚Äč


      • High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
      • Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
      • A certificate of completion - you can request a certificate of completion for every session you attend.