Does Sumac have a backup of my database?
If you are using the Sumac Cloud hosting service, yes. Since your team is using Sumac Cloud, we back up your database for you every day! If you need access to a backup of your database, or require assistance in restoring a backup, contact the Sumac team for assistance (email@example.com).
If you are not using the Sumac Cloud hosting service, and instead, are hosting your database on your own office server, no. Your database is stored internally, so the Sumac team has no ability to perform, maintain or store backups of your database. Clients who do not use the Sumac Cloud hosting service should maintain their own data backups. We recommend backing up your database every day, or weekly, at a minimum.
What is the backup and redundancy system for Sumac Cloud?
When your Sumac CRM is hosted on our cloud service, we take care of backing up your database for you automatically. We have developed the following policy for retaining client backups: Silent Partner Software takes a backup of your database every ...
How do I back up my Sumac?
All versions of Sumac have a Backup Entire Database tool which will save your database as a .zip file which you can save to the location of your choice. Step 1. Start by navigating to Utilities under the main Sumac console. From here expand Sumac ...
How to connect to your cloud hosted database
Step 1: Install Sumac To install Sumac, follow the install instruction here on the Silent Partner Software website. Step 2: Find connection information This would have been sent to you in an email. You will need: Organization name OR Organization ID ...
What privacy and security is in place for Sumac Cloud?
At Sumac, we go to great lengths to ensure your data is private and confidential. We do not, under any circumstances, share your data with any third parties. In addition, all our staff have agreed, in writing, to our confidential data handling ...
Can I access Sumac from outside the office?
Silent Partner Software offers Sumac Cloud hosting service. If you subscribe to Cloud hosting, your database resides in the Cloud on our server (hosted by Amazon Web Services). This allows you and your team to install Sumac on any computer with an ...
Join the Partner Academy!
Our Partner Academy means that anyone can learn what they need to know, any time. Free! When you sign up for a Partner Academy session, you get:
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.