How to use Splashtop to share screens with the Sumac Support team
Everyone at Silent Partner Software respects the confidentiality of our clients and their data. We do not want to accidentally see information we should not see.
Before allowing Support access to your computer, it is important to remember that anything on your monitors can be seen by the Support Team member you connect with. Please ensure confidential files are minimized to avoid exposing sensitive information.
Before allowing Support access to your computer, it is important to remember that anything on your monitors can be seen by the Support Team member you connect with. Please ensure confidential files are minimized to avoid exposing sensitive information.
To install Splashtop on your computer, open your web browser and type sos.splashtop.com in the address bar. Do not type in the search area. Typing in the search area will search for Splashtop rather than take you to the address.
Hit the "Enter" button on your keyboard. Your browser will go to that web address and will download a file to your computer. If the file doesn't download automatically, click the appropriate link.
The download shows in the top right corner if you use Google as your browser. Click the SplashtopSOS download to run it.
NOTE: If you can't see the download in your browser, open "File Explorer" and then open your "Downloads" folder to find the Splashtop download file.
Double-click the SplashtopSOS.exe to run it.
When Splashtop opens, you may be asked if you want the program to make changes to your computer - click "Yes."
Finally, give the 9 digit code to your Silent Partner Support Team Member and do NOT close Splashtop.