How to connect to your cloud hosted database
Step 1: Install Sumac
To install Sumac, follow the install instruction here on the Silent Partner Software website.
Step 2: Find connection information
This would have been sent to you in an email. You will need:
- Organization name OR Organization ID as it is listed in our internal systems
- A username and password
Step 3: Log into Sumac
Open
Sumac as you normally would and when you do you should see the screen
below. Enter the information from the previous step and click LOGIN.
Sumac does not remember your username and password for future use so you will always need to log in. Note down your username and password in a secure location.
Step 4: Create Usernames and Passwords for your colleagues
If you are the administrator of your Sumac database in your organization, you will need to provide each of your colleagues with a username and a password. To do so, see the instructions here.
That’s it! You’re ready to start using your Sumac database!
Troubleshooting
If you run into any issues during the above process, the best option is to restart the process. To do so you will need to find and delete a file called "Databases.txt" in the SumacSettings folder on your computer.
Select the file, once you have located it and delete it.
Then when you are done, go to your desktop and double click on the Sumac icon to run it. You should then be able to continue from Step 2 onward, above.
Our products got an upgrade!
Some screenshots and help videos have been made using older versions of our products. Though your version's colours and themes may appear different than what you see here, the instructions, links and advice in this article are still accurate and useful!
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