Why can’t Sumac connect to the SMTP server to send email?
If you are using Sumac to send bulk email for the first time, and are receiving an SMTP error, it's most likely that the information about the SMTP server is configured incorrectly or not at all. A Sumac Administrator needs to set up the details of your SMTP server in the Office record (Utilities/Customize Database/Office. Edit the office record paying special attention to these fields: SMTP Server Port; SMTP Server; SMTP Server User; and SMTP Server User Password).
Another consideration is if you are sending email during a busy time of day, is it possible that the SMTP server is busy. Wait 30 seconds and try again. When sending email, Sumac tries five times to establish a connection to the SMTP server for each email. If the SMTP server does not respond, then either the SMTP server is unavailable, or your connection to the Internet has failed.
How-to Video: Step 3. Send Bulk Email (4:25)
Script: https://sumac.com/assetswp/training-docs/Send%20Bulk%20Email.pdf Please note that the Email Batch Settings no longer appear in the Send Bulk Email window. Instead you can set the standard Email Batch Settings for your mail server in your ...
How-to Video: Step 1. Configure Database to Send Email (3:19)
Script: https://sumac.com/assetswp/training-docs/Configure%20Database%20to%20Send%20Email.pdf Please note that in addition to setting up the Email Configuration in the Office record, the Email Batch Settings for your chosen mail server should be ...
People receiving our email cannot see the pictures. What’s wrong?
If you send an HTML email which contains links to pictures stored on your web server, here are some things that could go wrong: The picture is not actually on the server. In this case, put the picture on the server. The picture is on the server but ...
Does sending emails through Sumac slow down my network?
It would depend on the email. If it is structured correctly, so all the images and related documents are on your website (not embedded in the email), then the email is very small, and sending it takes a fraction of a second. It's likely you would not ...
How does Sumac handle email unsubscribes?
If you are using Sumac for sending bulk emails, you have two options for handling unsubscribe requests: 1) You can integrate Sumac with your website to add an Unsubscribe page to your website (http://sumac.com/services-website-integration/), which ...