What support services are available?
All of our Sumac licenses come with free unlimited support; Sumac Bronze includes free email support, and Sumac Silver, Gold and Platinum comes with unlimited email and telephone support.
All Sumac users also have access to our free online training resource area here: http://sumac.com/support/. You will find lots of how-to videos, a comprehensive user's guide, and other useful info about Sumac.
How to use Splashtop to share screens with the Sumac Support team
Sometimes the our Support Team needs to connect to your screen to help address questions you have about Sumac. We use a tool called Splashtop to facilitate this. Everyone at Silent Partner respects the confidentiality of our clients and their data. ...
What is "customization" in Sumac?
In Sumac, customization is all about adding the finishing touches to make sure the fields, terminology, and preferences in your database fit with your organization’s needs and objectives. Although not everything in Sumac is customizable, you can add ...
Case Management for Health and Social Services: Overview
Sumac's Mental Health Case Management Module is built with the needs of a Mental Health organization in mind. It allows you to keep a record of clients' cases, manage workflow tasks, track program participation for the clients to report to funders, ...
Health & Social Services Configuration Data Preparation Instructions
Introduction This page is meant to provide you with information on how to populate your health & social services case management specific data into the Health & Social Services build template that you downloaded from the template-based migration ...
Reporting in Sumac Case Management for Health and Social Services
Sumac has many built-in reports, as well as precise searching and flexible export options to customize your reporting. Using search and export for custom ad-hoc reporting This article tells you how to search using the search panel. You can also ...
Join the Partner Academy!
Our Partner Academy means that anyone can learn what they need to know, any time. Free! When you sign up for a Partner Academy session, you get:
- High quality training on demand - sessions are available every day, so you can access training that fits into your schedule.
- Training sessions that are easy to follow - helpful tips throughout each session, and access to training moderators ensure your questions get answered.
- A certificate of completion - you can request a certificate of completion for every session you attend.